Support
Need help with Avlok? You can reach us directly, or start with the self-serve resources below.
Contact us
Section titled “Contact us”Email support@avlok.ai with a description of what you were doing and what happened. Screenshots help. We reply to every message, typically within one business day.
Please include:
- The device and system you’re using (for example, MacBook Air with macOS 15, or iPhone 16)
- Where you got Avlok (the App Store on Mac or iPhone, or the direct download from avlok.ai on Mac and Windows)
- The app version, shown in Settings under About
Common questions
Section titled “Common questions”- Search isn’t finding a photo you know is there. Avlok may still be getting to know your library. Check the progress note on the Home screen and see Troubleshooting.
- Connecting Claude, ChatGPT, or another assistant. Step-by-step guides are under Connect an assistant.
- Subscriptions and billing. If you subscribed through the App Store, manage or cancel in your App Store account settings. If you subscribed on our website, use Settings, then Account, then Manage subscription in the app. For anything billing-related you can’t resolve there, email us and we’ll sort it out.
- Privacy questions and account deletion. See the Privacy Policy for your rights and how your data is handled. You can delete your account and all server-side data from Settings, then Account, then Delete account.