Terms of Service

Version 2.0 Effective Date: July 4, 2026

Introduction

These Terms of Service (“Terms”) form a binding agreement between you and Avlok AI, LLC (“Avlok,” “we,” “us,” or “our”), a Pennsylvania limited liability company located at 502 West 7th St, STE 100, Erie, PA 16502-1333, United States. They govern your access to and use of the Avlok application and related services (collectively, the “Service”).

Please read these Terms carefully. They include a limitation of our liability (Section 14) and, for users in the United States, an agreement to resolve disputes through binding individual arbitration and a waiver of class actions (Section 17), which you may opt out of as described there.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not create an account or use the Service.

1. Who we are

The Service is provided by Avlok AI, LLC. You can reach us at support@avlok.ai for general matters and at privacy@avlok.ai for privacy matters.

2. Eligibility and age

You must be at least 13 years old to use the Service, or older where your jurisdiction requires. In the European Economic Area (“EEA”) and the United Kingdom, a higher minimum age may apply (up to 16, depending on your country), and you must meet that age. We confirm your age at registration. By using the Service, you represent that you meet the applicable minimum age and that you have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

3. Your account and security

To use the Service, you must create an account with accurate information. You are responsible for:

Maintaining the accuracy of your registration information.
Keeping your password confidential and secure.
All activity that occurs under your account.

If you suspect unauthorized use of your account, change your password immediately and notify us. We offer a self-service password reset through the “Forgot password?” link on the sign-in screen; reset codes expire fifteen (15) minutes after they are issued. We are not liable for losses arising from your failure to safeguard your credentials, except to the extent the loss results from our own failure to maintain reasonable security.

4. Communications

By creating an account, you agree to receive transactional email from us, meaning operational messages tied to your account, such as a welcome message, password-reset codes, and an account-deletion confirmation. Because these are operational rather than promotional, they cannot be unsubscribed from while your account is active.

Marketing email is separate and opt-in. At registration we present an unchecked option you may select to receive product announcements, and you may change your preference at any time in Settings or by using the unsubscribe link in any marketing message. Disabling marketing email does not affect transactional email. We do not sell your email address.

5. License to use the Service, and our intellectual property

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Service for your own personal, non-commercial purposes. All rights not expressly granted are reserved.

The Service, including its software, design, text, graphics, and trademarks, is owned by Avlok or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any ownership of the Service to you. You may not use our names, logos, or trademarks without our prior written permission.

6. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law.
Scrape, harvest, or extract data from the Service through automated means, other than through the documented integration features intended for use with your own library.
Circumvent, disable, or interfere with security or access-control features of the Service.
Use the Service to violate any law or regulation or to infringe the rights of any third party.
Use the Service to access, index, or search photos or videos that you do not have the right to access.
Resell, redistribute, or provide access to the Service to third parties.
Use the Service to transmit malware or to disrupt the integrity or performance of the Service.

We may investigate and take appropriate action against any suspected violation, including suspending or terminating your account as described in Section 16.

7. Your content and your responsibilities

Your content. The photos, videos, and other materials you index or process with the Service (“Your Content”) remain yours. We claim no ownership of Your Content.

Limited license to operate. You grant us only the limited license necessary to operate the Service for you, namely to process Your Content as described in our Privacy Policy so that we can provide the search and related features you request. This license exists solely to provide the Service to you and ends when Your Content is removed from the Service or your account is deleted, except for residual copies in routine backups that are overwritten in the ordinary course.

No training on Your Content. We do not use Your Content to train artificial-intelligence or machine-learning models.

Your representations. You represent and warrant that you have the rights necessary to index and process Your Content with the Service and that doing so does not violate any law or infringe the rights of any third party. You are solely responsible for Your Content and for maintaining your own backups; the Service is not a backup service.

8. Plans, fees, billing, automatic renewal, cancellation, and refunds

The Service offers the following plans:

Plan	Price	Photo limit	Capability
Free	$0	750 photos	Full local search and integration with AI assistants
Pro	$4.99 per month or $44.99 per year	50,000 photos	Free features plus Cloud AI Access from any device

Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual, as you select) at the then-current price, and your chosen payment method will be charged on a recurring basis, until you cancel. By subscribing, you authorize these recurring charges. We will provide any renewal reminders or price-change notices required by applicable law.

Cancellation. You may cancel at any time through Settings (Account, then Manage Subscription), or through the app store where you subscribed if applicable. Cancellation takes effect at the end of the current billing period; you will not be charged for the following period, and you may continue to use Pro features until the current period ends. Cancellation is easy and can be completed by the same means you used to subscribe.

Price changes. We may change subscription prices. We will give you advance notice of any price increase, and the new price will apply to your next billing period after the notice period. If you do not agree to a price increase, you may cancel before it takes effect.

Refunds. Refunds are handled according to the policy of the channel through which you subscribed. If you subscribed through the Apple App Store or Google Play, refund requests are handled by Apple or Google under their policies. If you subscribed directly through our web payment processor, contact us at support@avlok.ai within fourteen (14) days of the charge, and we will consider your request in accordance with applicable law. This refund paragraph does not limit any non-waivable statutory refund or cancellation rights you may have, including the consumer rights described below.

Consumer cancellation rights (EEA and United Kingdom). If you are a consumer in the EEA or the United Kingdom, you generally have a right to withdraw from a purchase within fourteen (14) days. However, because the Service is digital content and services supplied immediately, by subscribing and requesting immediate access you expressly consent to immediate performance and acknowledge that you will lose your right of withdrawal once performance begins. To the extent a right of withdrawal still applies, you may exercise it by contacting support@avlok.ai. Nothing in these Terms limits your non-waivable statutory consumer rights.

Taxes. Prices may be exclusive of applicable taxes, which will be added where required.

9. Promotional codes

We may issue promotional codes that grant time-limited access to paid features, including to reviewers and partners. Promotional codes are non-transferable, have no cash value, expire on the date stated, and do not entitle you to a refund if unused. We may modify or revoke a code if we reasonably believe it has been obtained or used improperly.

10. Service availability, changes, and discontinuation

We aim to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend the Service temporarily for maintenance, upgrades, or to address security or legal issues.

We may modify, suspend, or discontinue features of the Service. We will provide reasonable advance notice of material changes that adversely affect paying subscribers, such as the removal of a feature they rely on. If we discontinue a paid feature during a billing period and you do not wish to continue, we will provide a prorated refund for the affected period.

11. Third-party services and platform terms

The Service relies on third-party providers (including those described in our Privacy Policy) and may be distributed through third-party platforms such as the Apple App Store and Google Play. Your use of those platforms and providers is subject to their own terms. The following additional terms apply where you obtain the Service through the Apple App Store.

Apple App Store terms. You acknowledge and agree that:

These Terms are between you and Avlok only, and not with Apple Inc. (“Apple”). Apple is not responsible for the Service or its content.
Your license to use the Service is limited to use on Apple-branded products that you own or control, and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
Apple has no obligation to provide maintenance or support for the Service. Any maintenance or support is our responsibility.
To the maximum extent permitted by law, Apple has no warranty obligation with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price you paid for the Service, if any; subject to that, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility.
We, not Apple, are responsible for addressing any claims by you or a third party relating to the Service, including product-liability claims, claims that the Service fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar law.
We, not Apple, are responsible for investigating, defending, settling, and discharging any third-party claim that the Service infringes intellectual property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

12. Feedback

If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you. Feedback is provided voluntarily and is not confidential.

13. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the results of using the Service will meet your requirements.

Some jurisdictions do not allow the exclusion of certain warranties. If you are a consumer, you may have legal rights that these Terms cannot exclude, and nothing in this Section limits those rights.

14. Limitation of liability

To the maximum extent permitted by applicable law:

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of, or inability to use, the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) fifty United States dollars (US$50).

These limitations do not apply to liability for fraud, willful misconduct, or gross negligence; to liability for death or personal injury caused by negligence; or to any other liability that cannot be limited or excluded under applicable law. If you are a consumer, these limitations apply only to the extent permitted by the consumer-protection laws of your jurisdiction, and they do not affect your non-waivable statutory rights.

15. Indemnification

To the extent permitted by applicable law, and except where prohibited for consumers, you agree to indemnify and hold harmless Avlok and its officers, members, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Service, your violation of these Terms, your violation of any law, or your infringement of any third-party right, including any claim arising from content you index that you did not have the right to access or process.

16. Term and termination

These Terms apply while you use the Service. You may delete your account at any time through Settings (Account, then Delete Account); deletion is permanent and is processed as described in our Privacy Policy.

We may suspend or terminate your access if you materially violate these Terms or if required to protect the Service, our users, or third parties, or to comply with law. Where practicable, we will give you reasonable notice; where immediate action is necessary (for example, to prevent harm or fraud), we may act without prior notice. Upon termination, your license to use the Service ends. Sections that by their nature should survive termination (including Sections 7, 13, 14, 15, 17, and 19) will survive.

17. Dispute resolution, governing law, and arbitration

a. Informal resolution first. Before bringing a formal dispute, you agree to contact us at support@avlok.ai and attempt to resolve it informally. We will try in good faith to resolve any dispute within sixty (60) days of your notice.

b. Governing law. These Terms and any dispute arising out of them are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules, except where the mandatory law of your country of residence applies.

c. Binding arbitration and class-action waiver (United States users). If you reside in the United States, then except for the matters carved out below, you and Avlok agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the English language, and may be conducted by document submission, telephone, or video where the rules allow. You and Avlok each waive the right to a trial by jury and the right to participate in a class, collective, or representative action. The arbitrator may award relief only on an individual basis.

This arbitration agreement does not require arbitration of: (i) claims that may be brought in small-claims court; or (ii) requests for injunctive or other equitable relief to stop unauthorized use of the Service or infringement of intellectual property rights. Nothing in this Section prevents either party from seeking relief from a court for these matters.

d. Right to opt out of arbitration. You may opt out of the arbitration agreement in subsection (c) by sending written notice to support@avlok.ai within thirty (30) days of first accepting these Terms, stating your name and that you opt out of arbitration. If you opt out, the venue provision in subsection (e) applies to your disputes.

e. Court venue. For users who are not subject to arbitration (including users who opt out, EEA, UK, and other non-U.S. consumers, and matters carved out above), the state and federal courts located in Lackawanna County, Pennsylvania, and the United States District Court for the Middle District of Pennsylvania, will have jurisdiction, except that consumers may bring proceedings in the courts of their country of residence where the law so provides.

f. Consumers in the EEA and United Kingdom. If you are a consumer in the EEA or the United Kingdom, the arbitration agreement and class-action waiver in subsection (c) do not apply to you, you retain all mandatory rights under the law of your country of residence, and you may bring proceedings in your local courts. The European Commission also provides an online dispute-resolution platform at https://ec.europa.eu/consumers/odr.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the version number and effective date above, notify registered users through the Service and, where appropriate, by email, and, for material changes, require acceptance of the updated Terms before continued use. If you do not agree to the updated Terms, you may stop using the Service and delete your account.

19. General provisions

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Avlok regarding the Service and supersede any prior agreements on the subject.
Severability. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate, on notice to you.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
Notices. We may provide notices to you through the Service or by email to the address on your account. You may send notices to us at support@avlok.ai.
Relationship. Nothing in these Terms creates a partnership, agency, or employment relationship between you and Avlok.
Language. These Terms are written in English. If we provide a translation, the English version controls in the event of a conflict, to the extent permitted by law.
Headings. Headings are for convenience only and do not affect interpretation.

20. Contact

For questions about these Terms, contact:

Avlok AI, LLC 502 West 7th St, STE 100, Erie, PA 16502-1333, United States support@avlok.ai